Senior Business Process Analyst

Job Summary

A company is looking for a Senior Business Process Analyst, CX Strategy and Operations.

Key Responsibilities

• Support the execution of CX strategies and drive operational foundations
• Assess and redesign existing processes to enhance organizational maturity and scalability
• Drive strategic customer engagement programs to enhance customer loyalty and advocacy

Required Qualifications

• 7+ years of experience in business operations, program management, or strategy
• 5+ years of experience with executive communications and presentations
• 5+ years of experience with Google products such as Slides and Sheets
• Experience in a management consulting firm or corporate strategy role
• Strong proficiency in using AI technology to drive efficiency and maturity