Senior Business Process Analyst

Job Summary

Driving strategic business initiatives, the full-time Senior Business Process Analyst will leverage data analysis and process optimization to enhance claims operations and improve outcomes across product and pricing while collaborating with cross-functional teams in a remote environment.

Key responsibilities

• Lead process analysis and optimization efforts to enhance efficiency and quality in claims workflows
• Drive data-driven decision-making using advanced analytical tools to deliver actionable insights
• Develop and track performance metrics, conducting root cause analysis to align improvements with performance gaps

Required qualifications

• Bachelor's degree in Economics, Business Administration, or 5+ years in a related field
• Strong experience as a Senior Business or Process Analyst in Workers' Compensation or insurance-based claims environments
• Proven ability to operate effectively in Agile environments with a focus on continuous improvement
• Advanced proficiency in Excel for data analysis
• Exceptional stakeholder management and executive communication skills