Senior Business Process Consultant

Job Summary

To modernize and optimize business operations in the telecommunications sector, the full-time remote Senior Business Process Consultant will leverage deep ServiceNow expertise to assess current operations, design scalable process improvements, and guide transformation initiatives across service and network workflows.

Key responsibilities

• Lead discovery sessions and workshops to analyze and redesign end-to-end telecom business processes
• Advise clients on aligning business processes with ServiceNow telecom capabilities and frameworks
• Define success metrics and operational KPIs to drive measurable business outcomes and enhance user experiences

Required qualifications

• Strong experience in telecom business process consulting and operational design
• Deep understanding of telecom workflows, particularly in TSOM, TNI, TSM, ITSM, and FSM
• Experience with ServiceNow in a consulting or client-facing capacity
• Proven ability to lead process discovery workshops and future-state design discussions
• Bachelor's degree in Business, Information Systems, Telecommunications, Engineering, or equivalent experience