Senior Business Process Consultant

Job Summary

Seeking a Senior Business Process Consultant in Telecom, this full-time role will focus on modernizing and optimizing business operations for clients by leveraging deep expertise in ServiceNow and telecommunications workflows, while working remotely.

Key responsibilities

• Lead discovery sessions and workshops to analyze and redesign end-to-end business processes across service operations and customer support
• Guide clients in aligning business processes with ServiceNow capabilities, ensuring practical and scalable process designs
• Define success metrics and operational KPIs to drive continuous improvement and measurable business outcomes

Required qualifications

• Strong experience in telecom business process consulting and transformation
• Deep understanding of telecom workflows, particularly in TSOM, TNI, TSM, ITSM, and FSM
• Experience working with ServiceNow in a consulting capacity, connecting platform capabilities to business outcomes
• Proven ability to lead process discovery workshops and future-state design discussions
• Familiarity with telecom standards and frameworks such as TM Forum eTOM and OSS/BSS integration environments