Senior Business Support Specialist

Job Summary

Leading enterprise-level process analysis, the full-time Senior Business Support Specialist will enhance operational efficiency and service delivery while managing complex IT-related projects in a remote setting.

Key responsibilities

• Conducts enterprise-wide process analysis to identify and implement improvements in operational flow and service delivery
• Utilizes operational and performance data to support planning, forecasting, and decision-making across departments
• Facilitates collaboration among IT teams and business units to streamline workflows and enhance customer experience

Required qualifications

• Proven experience in analyzing and optimizing complex IT processes across multiple teams
• Demonstrated ability to lead cross-functional initiatives and manage diverse stakeholder relationships
• Strong understanding of AI enablement within IT environments and its impact on operational efficiency
• Experience in project management for medium to large-sized complex projects
• Ability to develop and maintain operational metrics and reporting practices