Senior Business Systems Analyst

Job Summary

A company is looking for a Senior Business Systems Analyst to shape and scale global service delivery systems using Salesforce Service Cloud.

Key Responsibilities

• Lead the design, configuration, and continuous improvement of Salesforce Service Cloud for global customer operations
• Serve as the functional and strategic owner of Service Cloud capabilities, including Case Management and Omni-Channel
• Translate complex business requirements into scalable, best-practice Salesforce solutions

Required Qualifications

• 10+ years of experience as a Business Systems Analyst or Functional Consultant on the Salesforce platform
• 5+ years of hands-on experience with Salesforce Service Cloud
• Proven expertise configuring Salesforce using Flows, Validation Rules, and Omni-Channel
• Salesforce Administrator Certification
• Bachelor's degree in Business, Computer Science, MIS, or related technical field