Senior Call Center Associate

Job Summary

A company is looking for a Sr. Call Center Service Associate-1.

Key Responsibilities

• Resolve complex customer inquiries and provide second level resolutions
• Follow up on unresolved high priority issues to ensure timely conclusions
• Serve as a liaison for internal and external contacts to optimize customer service

Required Qualifications

• High School Diploma/GED required
• 18 months+ call center/customer service experience required
• Health insurance industry experience required
• Knowledge of medical terminology and medical billing coding required
• Knowledge of multiple claims systems preferred