Senior Call Center Reporting Analyst

Job Summary

A company is looking for a Senior Call Center Reporting Analyst.

Key Responsibilities

• Create and maintain call center dashboards and reporting platforms
• Analyze and extract data from multiple databases using SQL or DAX
• Provide actionable insights and recommendations to leadership based on trends and performance data

Required Qualifications, Training, and Education

• Prior call center experience is required
• Proficiency in SQL or DAX for data analysis
• Experience with reporting software and user training
• Ability to present and review data with senior leadership
• Understanding of compliance with internal SOPs and external regulations