Senior Call Center Representative

Job Summary

To support client operations, the full-time Senior Call Center Representative will manage incoming calls, prepare detailed reports, and train new customer service representatives while working remotely from the El Paso, TX area.

Key responsibilities

• Answer and track incoming calls while ensuring accurate documentation
• Prepare and submit detailed reports in government systems
• Train and onboard new customer service representatives

Required qualifications

• 5+ years of experience in a call center environment
• Associate's Degree preferred
• Proven ability to multitask while communicating and inputting data
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite
• Experience in handling sensitive information