Senior Call Delivery Analyst
Job Summary
Responsible for SmartReach dialer and IVR functions, the full-time Senior Call Delivery Analyst will develop, test, and execute strategic initiatives based on data analysis while working remotely for a contract duration of 8 months.
Key responsibilities
- Develop and analyze IVR and SmartReach dialer functionalities to enhance customer service operations
- Create and maintain reporting on inbound and outbound call traffic trends for senior management
- Design solutions that consider customer needs across the Branch network and Central operations units
Required qualifications
- High School Diploma or GED
- 1-2 years of experience with Call Center systems
- 6-10 years of overall Call Center experience
- Knowledge of federal and state laws applicable to financial institutions and phone traffic
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 43,976 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
