Senior Call Quality Coordinator

Job is Expired

Location: Remote

Compensation: Hourly

Reviewed: Thu, Jun 19, 2025

Job Category: Quality Assurance

Weekly Hours: Full Time

Employer Type: Staffing Agency

Career Level: Experienced, Senior Level

Job Summary

A company is looking for a Senior Coordinator - Call Quality & Compliance.

Key Responsibilities:

Monitor and evaluate calls and case interactions against quality standards
Score employee performance accurately and provide constructive feedback
Track trends and insights from customer interactions; generate weekly/monthly reports

Required Qualifications:

High school diploma or equivalent
3+ years of experience in a patient support or hub environment
Previous experience with call quality audits and performance monitoring
Familiarity with Adverse Event reporting and reconciliation
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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