Senior Care Access Specialist

Job Summary

A company is looking for a Care Access Specialist Sr.

Key Responsibilities

• Supports and motivates Care Access Specialists while demonstrating excellent customer service
• Acts as a liaison between the Access Center and clinic operational team leads to report access updates and solve potential barriers
• Manages incoming and outgoing referrals, ensuring compliance with referral management policies and providing status updates

Required Qualifications, Training, and Education

• High School diploma or equivalent
• Five years of customer service and/or clerical experience in a call center or customer service environment
• Minimum of one year of satisfactory work experience in scheduling preferred
• Minimum of two years of experience with Epic
• Proficiency with Microsoft Office suite products is preferred