Senior Care Access Specialist

Job Summary

Supporting the Care Access team, the full-time Senior Care Access Specialist will provide patient-facing technical support for the MyChart portal, assist with appointment scheduling, and manage workqueues for prospective patients in a fully remote capacity.

Key responsibilities

• Motivates and supports Care Access Specialists while delivering excellent customer service and precepting new team members
• Acts as a liaison between the Access Center and clinic teams to report access updates and resolve barriers
• Manages incoming and outgoing referrals, ensuring compliance with referral management policies and providing status updates to management

Required qualifications

• High School diploma or equivalent
• Five years of customer service and/or clerical experience in a call center or customer service environment
• Preferred experience of at least one year in UNC Health scheduling
• Minimum of two years of experience with the Epic system
• Proficiency in Microsoft Office suite, particularly Excel and Word, is preferred