Senior Care Customer Service Trainee

Job Summary

A healthcare company is seeking a Senior Care Customer Service Trainee.

Position Responsibilities

• Receive, investigate, and resolve customer inquiries in a timely and accurate manner
• Handle customer service inquiries and problems via telephone, chat, email, and Teams
• Educate callers to ensure resolution is achieved on the first contact

Required Qualifications

• High school diploma or equivalent
• 1 year of experience in a customer service support role
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
• Exceptional time management skills