Senior Care Navigator

Job Summary

A company is looking for a Senior Care Navigator.

Key Responsibilities

• Manage member communication as the initial contact, addressing scheduling, billing, insurance, and care navigation
• Coordinate clinical and operational support, including verifying eligibility and assisting with referrals
• Triage and escalate member concerns appropriately and maintain documentation within relevant systems

Required Qualifications

• 3+ years of experience in high-touch, patient-facing environments
• Proficient in Zendesk (or similar ticketing tools) and Athena (or comparable EHR systems)
• Exceptional judgment in handling sensitive issues and time-sensitive care needs
• Organized and detail-oriented, capable of managing multiple workflows in a fast-paced environment