Senior Care Solutions Specialist

Job Summary

Guiding families through their initial conversations about in-home care, the full-time hourly Senior Care Solutions Specialist will connect with potential clients primarily via phone to understand their needs, develop sales strategies, and coach a team of Care Solutions Consultants in a remote setting.

Key responsibilities

• Develop, implement, and refine sales playbooks to align with new customer workflows or products
• Conduct consultative sales conversations to uncover client needs and tailor recommendations accordingly
• Collaborate with cross-functional teams to ensure consistent follow-through on new client commitments and initiatives

Required qualifications

• Bachelor's degree preferred
• 5+ years of phone-based sales or customer service experience
• Experience in developing sales strategies
• Ability to thrive in a metrics-driven environment
• Experience in home care, healthcare, or senior services is a strong plus