Senior Case Manager
Job Summary
To enhance customer service excellence, the full-time hybrid Senior Case Manager will resolve technical and non-technical issues related to services while collaborating with customers and local providers.
Key responsibilities
- Oversee regional network infrastructure, including switches and routers, while troubleshooting underlay services
- Serve as first-line technical support for network systems, ensuring high availability through active monitoring and adherence to ITIL standards
- Lead network initiatives from design to deployment, managing project timelines and restoring services efficiently
Required qualifications
- 5+ years of hands-on IT/Telecommunications experience in network design, administration, and support
- In-depth knowledge of LAN and WAN protocols, including OSPF, BGP, STP, VLANs, QoS, and redundancy protocols
- Solid foundation in network security standards and remote access technologies
- Proficient with ITIL best practices and Network Management Systems, such as SolarWinds
- Excellent English communication skills and strong project management capabilities
Complete Job Description
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