Senior Change Management Analyst

Job Summary

A company is looking for a Senior Customer Advocacy & Strategy Analyst specializing in Change Management & Instructional Design.

Key Responsibilities

• Support the implementation of customer experience change initiatives and internal communication plans
• Develop and update learning materials using adult learning principles and instructional design methodologies
• Produce and edit video content for internal campaigns and training, ensuring alignment with learning objectives

Required Qualifications

• 2+ years of experience in change management, instructional design, video production, or related fields
• Experience producing video demos and visual assets for technology communications
• Familiarity with instructional design frameworks (ADDIE, SAM) and adult learning theory
• Experience developing digital and instructor-led learning content
• Associate's degree in a related field required; Bachelor's degree preferred