Senior Change Management Consultant

Job Summary

A company is looking for a Business Consultant, Change Management.

Key Responsibilities

• Participate in engagement milestones to assess change impacts and advise on Change Management approaches
• Conduct workshops to promote understanding of Change Management fundamentals and facilitate customer buy-in
• Guide the customer team in creating a context-specific, PROSCI-aligned Change Management Plan and advise on adoption strategies for new technologies

Required Qualifications and Education

• Experience working in a contact center environment
• Experience with enterprise software change management
• PROSCI certification (required)
• 5+ years of experience in leading change management for large technology implementations
• Experience supporting change management for AI, automation, or advanced analytics initiatives