Senior Claims Manager

Job Summary

Providing concierge-level customer service, the full-time Senior Claims Manager will manage a block of approximately 75 Long-Term and Short-Term Disability claims, guiding clients through the disability claim process while working remotely.

Key responsibilities

• Deliver exceptional customer service by consulting and coaching clients through the life cycle of disability claims
• Engage with Expert Resources to enhance the claimant experience and address complex claims involving behavioral health and vocational opportunities
• Identify and implement continuous process improvements within the Concierge Team to optimize service delivery

Required qualifications

• Minimum of 3 years of experience in Long-Term Disability claims management
• Understanding of Short-Term Disability claims and Life Waiver of Premium is preferred
• Proficient in advanced communication methods, including video calls and various messaging platforms
• Strong documentation skills to accurately capture claim interactions and plans
• Ability to interpret complex policy provisions and perform financial calculations related to claims