Senior Client Advocate

Job Summary

A company is looking for a Senior Client Advocate.

Key Responsibilities

• Coordinate special Benefit Administrator requests and manage client inquiries through collaboration with internal partners
• Develop and maintain customized reporting requests and documentation for amendments/revisions
• Identify continuous improvement opportunities and monitor Service Guarantee performance

Required Qualifications

• 5+ years of client service experience, preferably with large or complex accounts
• Demonstrated deep knowledge of Group Employee Benefits products
• College degree preferred
• Strong knowledge of systems and technology, including Salesforce
• Ability to work effectively in a fast-paced environment