Senior Client Care Analyst

Job Summary

A company is looking for a Sr Client Care Analyst for a remote position in the US.

Key Responsibilities

• Support backend administrative tasks and record keeping related to HR onboarding and training
• Assist management in implementing process improvements and provide ad hoc reporting to clients
• Model behaviors consistent with company values and impact the quality of work within the team

Required Qualifications

• Bachelor's Degree preferred with 2-5 years of relevant experience, or a combination of experience and education
• Proficiency in Smartsheet and/or Excel for process development
• Prior administrative experience, including quality and compliance support, preferred
• Ability to analyze solutions using technical experience and apply appropriate judgment
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook