Senior Client Care Analyst

Job Summary

Senior Client Care Analyst, a full-time remote position, is responsible for supporting HR onboarding and training processes, implementing process improvements, and providing ad hoc reporting to clients.

Key Responsibilities

• Support backend administrative tasks and record keeping for HR onboarding and training
• Assist management in implementing process improvements and provide data analysis for recommendations
• Lead by example and model behaviors consistent with company values

Required Qualifications

• Bachelor's Degree preferred with 2-5 years of relevant experience, or a combination of experience and education
• Proficiency in Smartsheet and/or Excel
• Prior administrative experience, including quality and compliance support, preferred
• In-depth knowledge of Microsoft Office products
• Ability to analyze solutions using technical experience and appropriate judgment