Senior Client Engagement Manager

Job Summary

To support strategic partnerships with key healthcare clients, the full-time remote Senior Client Engagement Manager will manage a portfolio of complex enterprise accounts, driving client relationships, leading large-scale initiatives, and optimizing processes for improved outcomes.

Key responsibilities

• Own and manage a portfolio of complex enterprise healthcare accounts, building trusted relationships with stakeholders
• Lead large-scale client initiatives, ensuring seamless execution through effective project management and cross-functional collaboration
• Analyze customer workflows to identify inefficiencies and implement process improvements that enhance client value

Required qualifications

• 3+ years of experience in customer success, engagement management, or client consulting with complex enterprise customers
• Proven track record in a SaaS startup environment, thriving in fast-paced and ambiguous settings
• Demonstrated ability to drive engagement and deliver measurable business outcomes tied to defined KPIs
• Strong project management skills with the capability to manage multiple priorities simultaneously
• Exceptional communication and negotiation skills, with experience engaging at the C-suite level