Senior Client Executive

Job Summary

Driving customer retention and revenue growth, the full-time remote Senior Client Executive will manage complex renewals, identify upsell opportunities, and build trusted relationships with existing government clients across the United States.

Key Responsibilities

• Lead complex renewals by managing high-value opportunities through proactive outreach and effective close planning
• Drive retention and growth by protecting existing revenue and identifying upsell opportunities within current customer accounts
• Build trusted customer relationships, serving as the primary point of contact and managing escalations with professionalism

Required Qualifications

• Bachelor's degree or equivalent relevant experience
• 2+ years of proven experience in sales, account management, or customer retention
• Demonstrated success in handling complex deals and negotiations in a fast-paced environment
• Strong consultative selling skills with the ability to assess customer needs and recommend solutions
• Experience managing customer escalations and resolving issues to protect relationships