Senior Client Experience Analyst

Job Summary

To elevate client experience measurement and insights, the full-time Senior Client Experience Analyst will analyze client sentiment and performance data, identify systemic risks, and influence enterprise-wide decisions while working remotely.

Key responsibilities

• Own analysis of client sentiment and performance data, identifying systemic breakdowns and emerging risk patterns
• Design and evolve the client experience measurement framework, ensuring metrics are tied to revenue performance
• Build executive-level dashboards and present findings to senior leaders, influencing cross-functional priorities based on client insights

Required qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent practical experience
• 5-8+ years of experience in analytics, strategy, operations, consulting, or customer-focused roles
• Strong experience building measurement frameworks and executive-level dashboards
• Advanced analytical capabilities with BI tools and CRM data
• Proven ability to connect experience metrics to revenue and operational outcomes