Senior Client Experience Coordinator

Job Summary

A company is looking for a Senior Coordinator, Client Experience.

Key Responsibilities

• Serve as a liaison for new clients transitioning from Business Development to Operations
• Implement and manage the Client Onboarding Framework to meet client expectations
• Establish periodic check-ins to monitor client satisfaction and outcomes

Required Qualifications

• 2+ years of experience in an IRB, health-related field, or clinical research
• Bachelor's degree in business, communication, or a science-related field, or a High School Diploma with four years of industry experience
• Sales/business development experience preferred
• Intermediate computer skills, including MS Office products and CRM software
• Knowledge of clinical research, including drug, biologics, and device trials