Senior Client Experience Director

Job Summary

A company is looking for a Sr. Director of Client Experience with 7+ years of professional services experience, working remotely.

Key Responsibilities

• Guide and create a seamless experience for clients while leading a team of ~10 Account Managers
• Manage escalated client issues and design the end-to-end client journey to improve retention and satisfaction
• Partner with Sales, Marketing, and Operations to ensure a unified client experience and track performance metrics

Required Qualifications

• Bachelor's degree is required
• 7+ years of customer experience or client management within professional services is required
• Prior team leadership or management experience is required
• Proven track record of improving client satisfaction, retention, and loyalty is required
• Tech savvy with experience leveraging CRM platforms, CS software, or feedback tools is required