Senior Client Liaison

Job Summary

A company is looking for a Senior Service Delivery Manager - Client Liaison.

Key Responsibilities

• Serve as the primary escalation point for complex employee benefit inquiries
• Work directly within client-specific benefits administration systems and tools
• Support Annual Enrollment and other key benefits events with hands-on issue resolution

Required Qualifications

• Proven experience in benefits administration with direct responsibility for employee benefit inquiries
• Client services experience within a benefits administration environment
• Hands-on experience with client-specific benefits systems and tools
• Strong understanding of employee benefits programs and enrollment processes
• High degree of professionalism, particularly when supporting executive-level contacts