Senior Client Manager

Job Summary

A company is looking for a Senior Client Manager - Virtual.

Key Responsibilities

• Manage large and complex client portfolios, ensuring alignment with revenue and operational goals
• Serve as the primary escalation point for complex client issues and maintain accountability for service delivery perceptions
• Lead continuous improvement initiatives and represent client requirements in strategic projects

Required Qualifications

• Bachelor's degree or equivalent experience
• Minimum of 5 years of call center management and leadership experience
• Expertise across multiple service domains (e.g., CC, DC, DB, HW, HR, Payroll)
• Extensive understanding of the Customer Care delivery model and industry best practices
• Experience with call center operations management