Senior Client Manager
Job Summary
Managing a high-impact portfolio of key enterprise clients, the full-time Senior Client Manager will drive account growth, advocate for client needs, and translate performance metrics into strategic insights while working remotely.
Key responsibilities
- Independently manage strategic account growth and uncover expansion opportunities in collaboration with Sales
- Translate complex performance metrics into actionable insights during Business Reviews, partnering with Analytics
- Act as the chief point of escalation for client issues, building frameworks to enhance client satisfaction
Required qualifications
- Professional experience in Operations, Client Management, Default Management, Risk, or Strategy within debt collection or financial services
- Ability to convert raw data into actionable business insights and strategic recommendations
- Proven track record of leading complex, multi-stakeholder business transformations
- Strong interpersonal skills and a solution-focused mindset
- Bachelor's degree or equivalent relevant professional experience
Complete Job Description
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