Senior Client Onboarding Manager

Job Summary

Leading the implementation process for new clients, the full-time Senior Client Onboarding Manager will manage projects from initiation to completion, ensuring seamless coordination and exceeding client expectations in a remote setting.

Key responsibilities

• Oversee projects, ensuring timelines, deliverables, and client expectations are met
• Drive client implementations with minimal oversight, identifying gaps and optimizing processes
• Train and mentor team members on best practices in the implementation process

Required qualifications

• Minimum six years' experience in a similar role with a proven track record of success
• Bachelor's degree required; Master's degree or PMP Certification is a plus
• Experience in a healthcare or benefits environment preferred
• Demonstrated implementation management skills, including leadership and project management
• Experience supporting Taft-Hartley Fund or public sector clients is a plus