Senior Client Onboarding Specialist

Job Summary

A company is looking for a Senior Client Onboarding Specialist (OAM).

Key Responsibilities

• Lead the end-to-end onboarding strategy and execution for high-value practices
• Develop and manage comprehensive onboarding plans, ensuring successful implementation and client training
• Identify and mitigate onboarding risks while maintaining detailed documentation and driving clients to successful go-live outcomes

Required Qualifications

• Hands-on experience in healthcare SaaS onboarding or implementation (EHR, PM, or RCM platforms)
• Behavioral Health and/or Chiropractic domain experience
• Experience onboarding high-value or operationally complex practices
• Working knowledge of revenue cycle fundamentals, including payer enrollment and claims flow
• Ability to lead client calls and trainings independently without scripts