Senior Client Operations Manager

Job Summary

Leading day-to-day operations for high-value clients, the full-time Senior Client Operations Manager will manage technical incident responses, oversee client support teams, and drive infrastructure improvements in a remote environment.

Key responsibilities

• Architect and implement AI and automation strategies to enhance client support efficiency and resolution rates
• Act as the primary operational partner for enterprise accounts, ensuring relationship health and operational delivery standards
• Coordinate technical incident management and Root Cause Analysis (RCA) processes under high-pressure situations

Required qualifications

• 8+ years of experience in Client Operations or Success within Fintech, Payments, or regulated SaaS environments
• Proven track record in leading technical incident responses and writing complex RCAs for enterprise clients
• Experience providing operational support to high-revenue accounts and interacting with C-Suite leadership
• Understanding of compliance requirements in payments, including AML and KYC
• Demonstrated success in leading infrastructure implementations and managing vendor performance