Senior Client Operations Specialist

Job Summary

Providing essential customer service and managing sales processes, the full-time Senior Client Operations Specialist will support an assigned team of Account Executives by handling quoting, ordering, account management, and order fulfillment in a flexible remote environment.

Key responsibilities

• Connect with customers and internal stakeholders to address sales requirements and ensure accurate order fulfillment
• Prepare and manage sales quotes, researching technical information and ensuring compliance with pricing agreements
• Assist with special projects, including reporting and setting up new client accounts, while maintaining communication with sales teams

Required qualifications

• Bachelor's degree or 1-5 years of related experience or training, or equivalent combination of education and experience
• Ability to effectively present information and respond to questions from various stakeholders
• Proven experience in building relationships and developing trust with clients and internal personnel
• Capability to adhere to tight service level agreements (SLAs) while multitasking effectively
• Strong organizational skills and experience in problem-solving and time management