Senior Client Relations Manager
Job Summary
Owning the relationship with VIP and whale-tier customers, the full-time Senior Client Relations Manager will design and launch a formal VIP program while coordinating high-value shipment handling and collaborating closely with the Customer Care team, with the option to work remotely or onsite in New Castle, DE.
Key responsibilities
- Serve as the primary point of contact for the vault's VIP customers, ensuring a premium experience
- Design and implement a formal VIP program, defining customer qualifications and measuring the experience
- Coordinate with Vault Ops and Client Logistics on high-value shipment handling and special requests
Required qualifications
- Experience managing high-value client relationships in collectibles, luxury goods, or financial services
- Ability to build programs from scratch and implement new processes effectively
- Strong judgment and decision-making skills regarding client needs and partnerships
- Familiarity with the trading card or collectibles market is a plus
- Proficiency in Google Sheets, Docs, and similar tools
Complete Job Description
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