Senior Client Relationship Administrator

Job Summary

Managing daily service delivery activities for an assigned group of clients, the full-time Senior Client Relationship Administrator will interact with clients through email and phone, providing status updates, resolving issues, and managing data reporting in a hybrid work environment.

Key responsibilities:

• Act as a Client Advocate, interfacing among all departments on behalf of clients
• Provide timely and accurate updates to clients regarding inquiries and project statuses
• Utilize Microsoft Excel and PowerPoint to deliver metrics data to clients and internal teams

Required qualifications:

• Bachelor's Degree preferred
• Minimum of 3 years of experience in client service and/or sales-related roles, preferably in the brokerage industry
• Mastery of MS Office suite of products
• Strong organizational skills with the ability to prioritize and multitask
• Self-starter with the capability to thrive in a dynamic working environment