Senior Client Relationship Administrator

Job Summary

Managing daily service delivery activities for an assigned group of clients, the full-time Senior Client Relationship Administrator will interact with clients to provide updates, resolve issues, and manage data reporting while working in a hybrid environment with two days in the office and three days remotely.

Key responsibilities:

• Act as a Client Advocate, interfacing among all departments on clients' behalf
• Provide timely and accurate updates to clients for inquiries and issues, including proactive project updates
• Utilize Microsoft Excel and PowerPoint to deliver metrics data to clients and internal teams

Required qualifications:

• Bachelor's Degree preferred
• Mastery of MS Office suite of products
• Minimum of 3 years of experience in client service and/or sales-related roles, with brokerage industry knowledge preferred
• Ability to prioritize, multitask, and collaborate with internal teams to meet deadlines
• A self-starter with the capability to thrive in a dynamic working environment