Senior Client Relationship Manager

Job Summary

Managing a portfolio of strategic Business Network accounts, the full-time Senior Client Relationship Manager will drive customer satisfaction, retention, and account growth while working remotely across North America, primarily within the retail industry.

Key responsibilities

• Serve as the primary point of contact for up to 100 customer accounts, focusing on relationship management and business growth
• Identify and pursue upsell, cross-sell, and expansion opportunities while maintaining accurate customer information and forecasting account revenue
• Negotiate contract renewals and resolve customer issues through effective collaboration with internal teams

Required qualifications

• Bachelor's degree or equivalent experience with 10+ years in account management or related fields
• 3-5 years of experience specifically in customer success, relationship management, or sales
• Strong understanding of the retail industry, including supply chain, EDI, and B2B transactions
• Proven track record in managing customer relationships and driving renewals
• Proficiency with Microsoft Office and CRM/sales systems, preferably Salesforce