Senior Client Service Agent

Job Summary

A company is looking for a Client Service Center Senior Agent to mentor and support customer service agents.

Key Responsibilities:

• Serve as the first point of contact for customers, addressing inquiries related to fulfillment and system functionality
• Identify, document, research, and resolve customer issues while escalating complex matters to internal teams
• Create and maintain documentation and reports to support team operations and enhance customer experience

Required Qualifications:

• High school diploma or equivalent required; college coursework or an associate degree is a plus
• One or more years of customer support or call center experience preferred
• Experience in assessments or helpdesk environments is a plus
• Demonstrated reliability with a consistent record of attendance
• Ability to work a flexible schedule as business needs require