Senior Client Service Agent

Job Summary

To support the training and mentoring of agents, the full-time Senior Client Service Agent will serve as the first point of customer contact for inquiries, manage issue resolution, and assist with new hire training in a remote environment.

Key responsibilities

• Respond to customer inquiries via phone and electronic mail, addressing fulfillment issues and functionality questions
• Document, research, and resolve customer issues while escalating unresolved matters to appropriate departments
• Assist in training new hires and monitor ongoing agent performance to ensure effective service delivery

Required qualifications

• Must be an existing Cambium Assessment Employee
• High school diploma required; Associate's degree preferred
• 1+ years of call center experience preferred
• Proven dedication to exceptional attendance and flexibility in schedule
• Assessment Helpdesk experience and process knowledge preferred