Senior Client Service Manager

Job Summary

A company is looking for a Sr. Client Service Manager responsible for ensuring exceptional support and service delivery to key clients.

Key Responsibilities

• Lead delivery of administrative services for large and complex client accounts, ensuring timely project deliverables and effective communication
• Collaborate cross-functionally with sales, product, and support teams to enhance client satisfaction and drive operational excellence
• Analyze client needs and service delivery issues, providing proactive solutions and maintaining documentation of all tasks and communications

Required Qualifications

• Minimum 5-10 years of experience in the healthcare industry, including Benefits Administration
• Bachelor's degree or related field
• Proven experience managing client relationships and delivering exceptional service
• Strong analytical skills with a focus on root cause resolution and process improvement
• Experience coordinating cross-functional teams to drive results and maintain seamless client delivery