Senior Client Service Manager

Job Summary

Focused on delivering exceptional client support, the full-time Senior Client Service Manager will oversee service activities for a portfolio of key clients, ensuring operational excellence and strategic alignment in a remote work environment.

Key responsibilities

• Lead the delivery of administrative services for large client accounts, ensuring timely project completion and proactive communication regarding status
• Collaborate cross-functionally with sales, product, and support teams to address client needs and enhance service delivery
• Analyze client materials and lead the annual enrollment process, ensuring compliance with client specifications and quality standards

Required qualifications

• Minimum 5-10 years of experience in the healthcare industry, specifically in Benefits Administration
• Bachelor's degree or related field
• Proven experience in managing client relationships and delivering exceptional service
• Strong problem-solving and analytical skills with a focus on root cause resolution
• Experience coordinating cross-functional teams to drive results and maintain seamless client delivery