Senior Client Service Manager

Job Summary

To ensure exceptional support and service delivery to key clients, the full-time Senior Client Service Manager will oversee account activities, drive operational excellence, and foster client relationships in a remote capacity.

Key responsibilities

• Lead delivery of administrative services for large and complex client accounts, ensuring timely completion of project deliverables
• Proactively communicate with clients on service delivery issues, system functionality, and industry standards while maintaining documentation according to internal guidelines
• Collaborate with cross-functional teams to resolve issues, enhance outcomes, and support the annual enrollment process for clients

Required qualifications

• Minimum 5-10 years of experience in the healthcare industry, including Benefits Administration
• Bachelor's degree or related field
• Proven experience managing client relationships and delivering exceptional service
• Strong problem-solving and analytical skills with a focus on root cause resolution
• Experience coordinating cross-functional teams to drive results and maintain seamless client delivery