Senior Client Services Coordinator

Job Summary

To support the Client Services team, the full-time Senior Client Services Coordinator will lead the resolution of complex client issues, mentor team members, and drive operational improvements in a remote capacity.

Key responsibilities

• Lead resolution of complex client service issues, serving as the first escalation point, particularly for UM Appeals
• Act as a subject matter expert in UM Appeals and key operational workflows, understanding payer-specific requirements and documentation standards
• Monitor and analyze operational performance, delivering actionable insights to enhance service delivery and client satisfaction

Required qualifications

• High School Diploma or equivalent required; Bachelor's degree strongly preferred
• Client Services experience required, with 1-2 years in healthcare appeals workflows
• Knowledge of healthcare revenue cycle operations, including prior authorization and appeals resolution
• Prior experience accessing hospital EMRs and payer portals strongly preferred
• Proficiency in MS Outlook, PowerPoint, Word, and Excel