Senior Client Services Manager

Job Summary

A company is looking for a Senior Client Services Manager 2 to drive success at the intersection of technology and customer experience.

Key Responsibilities

• Build trusted advisor relationships with key stakeholders and lead strategic reviews to identify new opportunities
• Design and execute tailored implementation strategies for MSO workflow solutions while leading cross-functional teams
• Identify strategic opportunities for business growth through up-selling and cross-selling, partnering with sales teams

Required Qualifications

• 5+ years of experience in client services, account management, or similar customer-focused roles
• Demonstrated success in cultivating trust-based partnerships that lead to long-term business relationships
• Experience coordinating cross-functional resources for seamless implementations and exceptional customer experiences
• Ability to bridge the gap between technical capabilities and business outcomes
• Self-motivated with a proactive approach to anticipating needs and adapting to changing priorities