Senior Client Services Manager

Job Summary

Working remotely from anywhere in the U.S., the full-time Senior Client Services Manager will serve as a strategic account manager for existing clients, focusing on enhancing customer relations, addressing inquiries, and driving revenue growth through consultative action plans.

Key responsibilities

• Collaborates with internal teams to address customer concerns and requests
• Implements process improvements for both internal operations and customer workflows
• Analyzes customer data and trends to develop actionable plans and facilitate Partnership Reviews

Required qualifications

• High School Diploma or GED required; Bachelor's Degree strongly preferred
• 5+ years of relevant experience in customer-facing roles, preferably in workers' compensation or healthcare
• Demonstrated expertise in bill review and at least one additional clinical service
• Proven ability to manage complex relationships with multiple stakeholders
• Strong analytical skills and proficiency in MS Office Suite