Senior Client Services Manager
Job Summary
Leading a dedicated team, the full-time Senior Client Services Manager will oversee client relationships for credentialing clients, manage daily operations, and drive operational excellence in a fully remote environment.
Key responsibilities
- Lead the Client Services team, including onboarding, training, and performance management
- Maintain and enhance client relationships through direct engagement and team support
- Drive process optimization and ensure compliance with contractual obligations and service level agreements
Required qualifications
- Bachelor's degree or equivalent professional experience
- Minimum of 7 years in client services or account management, with at least 3 years in a management role
- Demonstrated expertise in strategic planning and process optimization
- Experience with CRM software, such as Salesforce and Jira
- Strong analytical skills and experience in data-driven decision-making
Complete Job Description
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