Senior Client Services Specialist

Job Summary

A company is looking for a Senior Client Services Specialist.

Key Responsibilities

• Provide elevated support to clients, including troubleshooting and resolving issues
• Document client interactions in the ticketing system and assist the Sales team with escalated issues
• Maintain knowledge of products and services while ensuring client needs are met

Required Qualifications, Training, and Education

• One year of customer service experience preferred (call center experience a plus)
• Associate degree or equivalent experience preferred
• Ability to manage time effectively and prioritize tasks
• Proficient in MS Office applications and internet usage
• Working knowledge of technical and procedural aspects related to the role