Senior Client Services Specialist

Job Summary

A company is looking for a Senior Client Services Specialist.

Key Responsibilities

• Answer incoming calls and chats from clients, documenting each interaction in the ticketing system
• Effectively troubleshoot and manage support issues, including escalated cases from the Sales team
• Provide product demonstrations and training to clients while maintaining knowledge of products and services

Required Qualifications

• One year of customer service experience preferred, with call center experience being a plus
• Associate degree or equivalent experience preferred
• Proficient in all MS Office applications and internet use
• Ability to multitask accurately in a fast-paced environment
• Working knowledge of technical and procedural aspects related to the role